Terms & Conditions

1. Nature of the service

MassagEmCasa provides wellness services (non-medical). We do not diagnose, we do not prescribe treatments and we do not replace healthcare. If you have an injury, a clinical condition or persistent symptoms, we recommend assessment by a healthcare professional.

2. Bookings & confirmations

Bookings are made via the sheerME platform or by direct contact. Confirmation is sent by email and/or message. A booking is only considered valid after confirmation.

Opening hours: Monday to Saturday, 9:00–21:00. Service area: Greater Lisbon, with a focus on Sintra, Cascais, Oeiras and Lisbon.

3. Cancellations & rescheduling

• Please cancel or reschedule at least 24 hours in advance.
• Late cancellations (less than 24h) may be subject to a fee equivalent to 50% of the session value.
• No-show without notice: full session fee.
• MassagEmCasa may cancel or reschedule due to force majeure at no cost to the client.

4. Travel

At-home services may include a travel fee depending on distance. The amount is communicated before confirmation. All necessary equipment (table, oils, sound ambience) is provided by the professional.

5. Delays

• Client delay: the session may be shortened to avoid impacting subsequent bookings. The full price remains.
• Professional delay: session time will be fully compensated or rescheduled at no cost.

6. Consent & contraindications

Before the first session, we do a wellness check-in including: goals, pressure preferences, sensitive/avoid areas, and informed consent.

The client must inform any relevant health conditions, including but not limited to: pregnancy, recent surgeries, dermatological conditions, known allergies, or any situation that may be affected by massage.

MassagEmCasa may refuse or stop a session if it is considered not suitable for the client's well-being.

7. Liability

Our services are intended exclusively for wellness and relaxation. MassagEmCasa is not responsible for pre-existing medical conditions not communicated by the client.

The client is responsible for ensuring the session space (for at-home service) is safe, clean and adequate.

8. Payments

• Payments are processed via sheerME or by methods agreed directly.
• Prices include VAT when applicable.
• Group and event bookings: confirming a booking may require a deposit, the amount of which is stated in the proposal. The deposit is deducted from the total session price and is subject to the cancellation policy in section 3.
• Gift vouchers are valid for 6 months from issue date and are non-refundable.

9. Intellectual property

All website content (texts, images, design, logos) is the property of MassagEmCasa and is protected by copyright. Reproduction without prior authorization is prohibited.

10. Changes

MassagEmCasa may change these terms at any time. Changes take effect after publication on this page.

11. Contact

Phone: (+351) 932 557 988
Address: Rua Porto Mormugão, 2, Loja-B, 2725-422 Mem Martins, Sintra

12. Health & Safety Conditions

The client agrees to inform the therapist of any medical condition, injury, recent surgery, pregnancy or allergy to topical products before the session begins. The professional reserves the right to decline the service if they consider that there are medical contraindications to the client's health, or if safety conditions at the location are not met.

13. Alternative Dispute Resolution (ADR)

In the event of a consumer dispute, the consumer may use the European Online Dispute Resolution Platform, available at europa.eu, or the following alternative dispute resolution body:

For more information, visit the Portuguese Consumer Portal.