Privacy Policy

MassagEmCasa is committed to protecting the privacy of clients and website users, in accordance with the General Data Protection Regulation (GDPR — EU Regulation 2016/679) and applicable Portuguese law. This policy explains how we collect, use, store and protect your personal data.

1. Data Controller

MassagEmCasa
Rua Porto Mormugão, 2, Loja-B
2725-422 Mem Martins, Sintra
Phone: (+351) 932 557 988

2. Personal Data We Collect

We may collect the following personal data:

• Identification data: name, email.
• Contact data: address (for at-home service), phone number (when provided through other channels).
• Wellness information: voluntarily shared preferences, sensitive areas, wellness goals. This is handled with extra care and confidentiality.
• Browsing data: technical and analytics cookies (see section 7).

3. Purpose of Processing

• Scheduling and managing wellness massage sessions.
• Personalizing the experience according to your preferences.
• Communication about bookings, confirmations and service information.
• Sending marketing communications (only with your prior consent).
• Compliance with legal and tax obligations.

4. Legal Basis

• Contract performance: to deliver the requested wellness service.
• Consent: for marketing communications and wellness information.
• Legitimate interest: to improve our services and analyze website usage.
• Legal obligation: for tax and accounting compliance.

5. Data Retention

• Client data: kept during the commercial relationship and up to 5 years after the last session for legal/tax purposes.
• Marketing data: kept until consent is withdrawn.
• Browsing data: kept for up to 12 months.

6. Data Sharing

We do not sell your personal data. It may be shared with:

• sheerME platform: for booking and payments (subject to their own privacy policy).
• Authorities: when required by law.

7. Cookies

This website may use essential technical cookies and analytics cookies to understand site usage. You can configure your browser to refuse cookies, although this may affect functionality.

8. Your Rights

Under GDPR you have the right to:

• Access
• Rectification
• Erasure
• Restriction
• Portability
• Objection
• Withdraw consent

To exercise your rights, contact us by phone (+351) 932 557 988 or visit our address.

9. Complaints

If you believe your data is processed unlawfully, you may file a complaint with the Portuguese Data Protection Authority (CNPD) — www.cnpd.pt.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction or alteration.

11. Changes

This policy may be updated periodically. Changes will be published on this page with an updated date.

12. Contact

Phone: (+351) 932 557 988
Address: Rua Porto Mormugão, 2, Loja-B, 2725-422 Mem Martins, Sintra